Thank you for choosing Hera Cruise as your gateway to an extraordinary seafaring experience. We are delighted to have you on board and can’t wait to create unforgettable memories together. Below are our Hera Cruise’s Terms and Conditions.
The maximum occupancy for any one cabin is TWO (2) ADULTS and ONE (1) CHILD under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room. Hera Cruise may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. You can find details regarding surcharge for kids bellows:
• Less than 5 years old, sharing bed with parents: No additional charge
• Children aged from three to eleven (5 – 11) sharing a cabin/suite with two adults on an extra mattress: 75% Adult Price
(Limited to one additional child per cabin/suite only)
• Children 11 years old and over will be charged at the adult rate.
Our Commitment: At Hera Cruise, we take pride in delivering exceptional services to our valued guests. Your satisfaction is our utmost priority, and we promise to make your journey truly unforgettable. By reserving your spot via phone or email, you are considered to have read and accepted our booking conditions and terms.
Required Deposit and Balance Payment: To secure your spot, a full payment of the total tour price is required upon the confirmation of your booking. Rest assured that once the payment is received, you are deemed to have read, understood, and accepted all our Terms and Conditions. We offer the convenience of paying by credit/debit card, but please note that a 3% service charge will be applied.
Payment Method: For secure online payments, we accept credit cards through ONEPAY, a trusted payment gateway for MasterCard, Visa, and American Express. Once you accept this method, we will send you secured payment links. Additionally, you can choose to pay via Bank Transfer or Western Union. Kindly note that payment fees are not included in the tour price. Full payment 03 days prior to sailing date or bookings will be released.
Cancellation Policy:
Advance Purchase Rate or Promotion Rate: The bookings cannot be amended or modified and no refunds are available.
Best Available Rate: Any booking made with Best Available Rate option will apply the following cancellation policy unless otherwise confirmed by Amanda Cruise in writing. Cancellation, amendment must be made in writing with following terms & conditions.
Days to cruising date Cancellation Charged:
- 15 and more: 30%
- 8-14 days: 50%
- 7 days: 100%
Services are Cancelled by Hera Cruise: In the rare occurrence of dramatic problems like natural disasters, epidemics, or political issues, Hera Cruise may cancel the contract. In such cases, clients will be fully refunded for all booked services. If there are any rising service costs during that time, clients will only pay based on the actual amount.
Refund Situation: All cancellations must be received in writing via email. Before processing a refund, all relevant documents must be returned to Hera Cruise. Please note that the refund does not include service fees for payment by credit card or online payment. No refunds will be made for unused services or no-shows. The refund process may take up to 15 days to appear in your bank account statement.
Insurance and Travel Documents: For your safety and peace of mind, we highly recommend purchasing travel insurance before departing for Vietnam and joining our cruise. It is also essential to obtain a valid passport, visas, public health documents, and travel insurance for your journey in Vietnam.
Belongings and Personal Property: While we provide transfer services for luggage directly from the harbor to the boat, we advise keeping valuables, fragile or perishable items, and electronic devices (computer, mobile phone, etc.) in your handbag. We cannot be held responsible for any loss or damage to such items stored in packed luggage. We strictly prohibit bringing flammable and dangerous goods on board, including firearms, ammunition, and weapons.
Lost Items: In case of loss or damage to personal belongings, report it to us immediately, and we will work together to find a solution. Our staff takes care of this issue and reports any missing items after the cruise. If you forgot your items on board, please provide specific information, and we will make every effort to return them to you. However, we are not responsible for any missing items reported after you have returned home or moved to another destination.
Our Responsibility: We strive to maintain the highest standards and follow the itinerary precisely. However, please note that we are not responsible for any problems arising from bookings or services we do not directly control. For the safety of your luggage, we provide security boxes at our reception desk on board. We have no responsibility for mental or physical injury, illness, loss, or death that was not the result of a physical injury or intentional infliction by us.
Dispute Resolution: In the unlikely event of a dispute, Hera Cruise and/or a third party will adhere to Vietnamese law.
Once again, thank you for choosing Hera Cruise. We can’t wait to embark on this unforgettable journey with you, filled with adventure, relaxation, and wonderful memories. Let’s set sail and create moments that will stay with you forever!